"Customized Solutions for Complex Problems..." This phrase embodies what Business Software International, Inc. is all about! Business Software International, Inc. (BSI) is a full service software firm that writes custom applications for the hospitality, healthcare, and government sectors. Established in early 2000 by Michael Stalford, the Founder and COO, BSI is currently based in Phoenix, AZ with clients located throughout the United States. BSI has a long history of providing custom solutions to clients with specific needs that include scheduling, payroll, and complex data analysis. The majority of software implementations have occurred within business sensitive domains where trust in the provider and confidence in the solution are paramount.

The hospitality industry is an area where BSI has a ten-year track record of providing the food and beverage segment an unrivaled solution for banquet management. The first major implementation of Balance® occurred at the Washington, D.C. Hilton in 1999, with several major hotels in New York City adopting this unique solution. With an aggregate operating time of over 53 years, Balance® is an exceedingly stable software application without a single outage lasting more than eight minutes.

Balance® is a unique product that was built with input from all stakeholders, including management, accounting, banquet captains, meeting attendants, and the wait staff. User interfaces are uncluttered, easy to understand, and specifically designed to perform functions that are optimized for each user's role. This clean design intentionally masks the complexity of a standard implementation, which typically includes the automatic import of events from the hotel's banquet event software, automated staff scheduling, payroll calculations, service charge calculations, and room rental service charge distributions.

The baseline functionality of Balance® is enhanced with business rules that are customized for each property. An average property may have 30 different rules, and complex properties (especially those with union representation) may have over 60 unique business rules that directly impact banquet operations. Balance® easily accommodates heavy rotation cycles, large headcounts, multiple pools of service charges, and strict accounting policies with absolute accuracy for each transaction.

Full service banquet facilities typically employ banquet captains, wait staff, and possibly meeting attendants to work and manage events. Each group has a different pay scale and service charge distribution structure, and may also have different categories of wait staff depending on seniority with the hotel. The flexible business logic in Balance® recognize that wage rates change, service charge distributions are renegotiated, and the ability to provide timely updates to business rules is essential.

Further, properties with union representation tend to be more involved with financial aspects of banquet operations. These properties typically have established scheduling rules and service charge distributions that may have persisted for decades. Yet each property, even if managed by the same company, under the same union, often has different scheduling rules and service charge distribution processes. Providing accurate, auditable, and fully-compliant results is absolutely crucial.

Because of this level of complexity and dynamic changes, very few software companies have tried to create a banquet software solution that completely fulfills all requirements. For the past 10 years, Business Software International, Inc. has continued to adapt to the ever changing industry by keeping close ties with its clients. Our unique solution and commitment to our clients makes Balance® the clear choice for the management of complex banquet operations.